- Shipping & Returns
Shipping & Returns
In-store pick up is available at our location in Lively, Ontario, Canada. Our address can be found on our Contact Us page.
We are currently offering shipping for orders under 66 lbs within Canada & the USA. Note: items shipping to the US may experience delay due to customs.
On orders that are over 66 lbs please contact us so that we can generate a shipping estimate. We are currently renovating on our site, so when checking out, items over 66lbs are provided with shipping estimated only.
New orders are received and packaged from Monday to Friday 8AM to 4PM. New orders typically take 2-5 business days to be manufactured & packaged. When your order ships, you will be provided with a tracking number. If a rush order is required, please call us to place the order and we will do our best to accommodate.
If you're interested in shipping to another international location, please reach out to us using one of the methods on the Contact Us form.
We stand behind our product.
We manufacture all our product by hand and take great pride in doing so. If there are any defects due to the manufacture process and/or workmanship we will gladly give you a full refund.
If you are experiencing any issues or have concerns with your purchase, please contact us and a customer service rep will gladly assist you with your issue.
Any “Special” or "Custom" orders are non-refundable.
Please note: When using your new fire pit and add-ons, due to its environment and high heat application, the paint finishes are expected to fade, crack and rust. This gives our unique fire pits their rustic feel to match the great outdoors. For this reason, we will not be able to refund these items after use.