Shipping & Returns
In-store pick up is available at our location in Lively, Ontario, Canada. Our address can be found on our Contact Us page.
New orders are received and packaged from Monday to Friday 8AM to 4:30PM. New orders typically take 2-5 business days to be manufactured & packaged. When your order ships, you will be provided a tracking number. If a rush order is required, please call us to place the order and we will do our best to accommodate.
If you're interested in shipping to another international location, please don't hesitate to reach out to us.
We stand behind our product.
We manufacture all our product by hand and take great pride in doing so. If there are any defects due to the manufacture process we will gladly give you a full refund.
If you are experiencing any issues or have concerns with your purchase, please contact us and a customer service rep will gladly assist you with your issue.
Custom orders are non-refundable.
Please note: When using your new fire pit, due to the high heat environment, the paint finishes may be prone to fading and rust. For this reason, we will not be able to refund these items after use.